The commercialization of ITIL is making it overly complex, bureaucratic and less effective, writes David Mainville of Consulting-Portal.
commercialization, consulting-portal, david mainville, itil, mainville
Our good friends over at Consulting-Portal recently conducted a detailed survey of trends and opportunities in the ITSM industry. Some of the findings are quite illuminating.
They looked at the following areas:
forecasts, industry, it, itsm, service management, survey, surveys, trends
The recession has been pretty rough so far, with high and persistent unemployment. This is particularly the case in manufacturing. But according to Patrick Thibodeau over at Network World Asia, ITSM has proven very resilient. He details a major effort by MasterCard to improve its ITSM practices, and points to broader industry trends:
economy, it service management, itsm, jobs, recession, work