What a fantastic presentation by Charles Cyna from ThinkITSM earlier this week!
itil, itsm, thought rock live, Webcast
Written by Graham Furnis
Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.
There are many approaches to defining IT Services, but all seem to align with the ITSM concept that IT Services enable and/or improve business processes. This leads us naturally to the following basic steps:
1. Identify Business Processes
Graham Furnis, it, it service, itil, itsm
Written by Graham Furnis
Graham Furnis, itil, request fulfilment, service catalog
In our latest webcast Robert Minnaugh, Director of Product Marketing at Bomgar, enlightened us on the new, rapid growing, generation coming into our workforce – The Millennials!
Bomgar, Help Desk, Millennials, Robert Minnaugh, Support desk, Technology, thought rock live
1 year 16 weeks ago
1 year 45 weeks ago
1 year 45 weeks ago
2 years 18 weeks ago
2 years 29 weeks ago