Written by Graham Furnis
Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.
There are many approaches to defining IT Services, but all seem to align with the ITSM concept that IT Services enable and/or improve business processes. This leads us naturally to the following basic steps:
1. Identify Business Processes
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In our latest webcast Robert Minnaugh, Director of Product Marketing at Bomgar, enlightened us on the new, rapid growing, generation coming into our workforce – The Millennials!
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