This on demand webcast discusses a new take on transforming organizations to a service-based delivery model.
Presented by Phyllis Drucker, Business Process Consultant.
Learning Nuggets from this presentation:
• Overview of the types of cloud technologies available
• The service-based delivery approach and why it's important (will use concrete examples)
cloud, cloud computing, itil, ITIL 2011, thought rock live, Webcast
This on demand webcast discusses the new ITIL 2011 Refresh process of Design Coordination. Presented by Graham Furnis, Senior Consultant at B Wyze Solutions.
Key Learning Nuggets:
• Purpose and scope within the ITIL Service Lifecycle
• Focus of utility and warranty
• Necessary interfaces
• Basic process steps
itil, ITIL 2011, thought rock live, Webcast
Written by Graham Furnis
It’s been several months since the 2011 refresh ITIL books were released and I’ve enjoyed reading through them. This article is another in the series I will present that discusses new Refresh ideas and concepts.
Design Coordination, Graham Furnis, itil, ITIL 2011
Olon Zerillo is a Service Desk Manager at KPMG and recently purchased our $150 ITIL Course and Exam Bundle.
We were absolutely delighted when we received the email below from him earlier this week. Thank you again Olon for sharing your story with us and congratulations on your ITIL certification!
itil, ITIL $150, Testimonials, Thank You, Training, v3 Foundation