Blog | Thought Rock

Thought Rock member Lisa Lemmons joins us for a 45 min conversation about the real-life implementation challenges her team is facing at Presbyterian Healthcare Services.

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Webcast Follow Up > Service Transition: Testing, Validation and Evaluation - What's the Difference?

Mon, 2012-02-20 17:00 — contentadmin

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Webcast Follow Up > Performance Support: Transform your Service Desk to a Learning Desk

Tue, 2012-02-07 14:19 — contentadmin

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Presented by John Towsley, Co-Founder of Thought Rock.

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Templates: Incident Management Metrics

Fri, 2012-02-03 09:13 — contentadmin

During his Thought Rock Live presentation, Eddie Vidal referenced a couple templates to measure metrics. He has passed along the soft copies for us to share with you.

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templates

Webcast Follow Up > Incident Management Metrics - A University of Miami Case Study

Wed, 2012-02-01 15:28 — contentadmin

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Download webcast slides in Library >>

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