The folks over at SiliconIndia recently posted an item about service management:
Return on Investment (ROI) is a key metric of a CIO's effectiveness. Many different forms of technology are available today to solve business problems, so you must prioritize investments judiciously. ROI is one of the absolute metrics that you can use for measuring the effectiveness of your organization's investments in technology.
The article goes on ...
cio, itil, itsm, service, service management