Deployment Management, Graham Furnis, Help Desk IT, it service management, IT Support, itil, itsm, LiveThoughtRock.net, Process Improvement, RADM, release management, thought rock, ThoughtRock.com
Written by Graham Furnis
My last article discussed the structure of an IT Service within the ITIL (IT Infrastructure Library). The Core IT Services is supported by one or more Enabling Services and is distinguished by one or more Enhancing Services.
Graham Furnis, it, itil, itsm, Service Desk
Written by Graham Furnis
Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.
Graham Furnis, itil, itsm
What a fantastic presentation by Charles Cyna from ThinkITSM earlier this week!
itil, itsm, thought rock live, Webcast
Written by Graham Furnis
Defining IT Services is central to any IT Service Management (ITSM) approach to managing IT. I always find a lot of interest in this subject when I discuss it; and I also find that organizations are constantly challenged in this area.
There are many approaches to defining IT Services, but all seem to align with the ITSM concept that IT Services enable and/or improve business processes. This leads us naturally to the following basic steps:
1. Identify Business Processes
Graham Furnis, it, it service, itil, itsm
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