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Presented by Graham Furnis, Senior Consultant at Thought Rock.
The Service Catalog sits between IT and the Customer. It has an ITIL process to manage it and at the same time acts as a key tool for successful IT Service Management. This presentation looks into the Service Catalog to better understand the process and the tool.
Key Learning Nuggets:
- Defining the Service Catalog
- Understanding the Purpose of the Service Catalog
- Connecting the Service Catalog with your ITSM framework