This on demand webcast discusses the new ITIL 2011 Refresh process of Design Coordination. Presented by Graham Furnis, Senior Consultant at B Wyze Solutions.

Key Learning Nuggets:

• Purpose and scope within the ITIL Service Lifecycle

• Focus of utility and warranty

• Necessary interfaces

• Basic process steps

• Some critical success factors

View on demand webcast

Download presentation slides (must have a Thought Rock membership to access the Thought Rock library)