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Presented by Phil Gerbyshak, Author and Call Center Management Expert.

Raise your hand if you feel you recognize your team enough. Now raise your other hand if you feel you get rewarded and recognized enough. Now you know there's a disconnect, but what can you do about it? More importantly, what can you do with the limited time you have each day, each week and each month?

Join Phil Gerbyshak, author of "The Service Desk Manager's Crash Course and call center management expert, as he shares his tips on how you can reward and recognize your team without breaking the bank - or your schedule.

Key Learnings:

How to create a recognition program that works

How you can recognize your team each day, each week, each month, and each year

What rewards really matter to your team, and why they matter