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Upcoming Webcast - Feb 19, 2013 "A Practical Approach to Implementing ITIL®"
Wed, 2013-01-30 15:47 — contentadmin

Presented by Mike Hoevenaars, ITIL Consultant.

REGISTER HERE

 

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itil, ITIL Implementation, Mike Hoevenaars, thought rock live, Webcast
Webcast Follow Up > Using Lean/Six Sigma Process Improvement to Implement ITIL® Service Delivery Best Practices
Tue, 2013-01-29 12:56 — contentadmin

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Frank Herman, itil, itsm, Lean Six Sigma, Lean Vista, thought rock live, Webcast
Webcast Follow Up > [Part 2] Building a Customer Satisfaction Survey that Drives Service Improvement!
Thu, 2013-01-24 08:32 — contentadmin

 

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Charles Cyna, itil, itsm, thought rock live, Webcast
Webcast Follow Up > [Part 1] Building a Customer Satisfaction Survey that Drives Service Improvement!
Tue, 2013-01-15 15:46 — contentadmin

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Charles Cyna, itil, itsm, thought rock live, Webcast
Upcoming Webcast - Feb 05, 2013 "Pete Talks" Building A Star Performer Customer Service Team
Fri, 2013-01-11 09:35 — contentadmin

Hosted by Peter McGarahan.

Join us as we converse with Mary Cruse, senior support manager for First American, to discuss the components and characteristics of a Star Performing Customer Service team.  Learn how to build and grow a team to continuously improve and deliver quality, cost-effective customer-centric services.

REGISTER HERE

Key Learnings:

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Pete Talks, Peter McGarahan, thought rock live, Webcast
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