Thu, 2013-04-25 11:43 — contentadmin
Presented by John Towsley, Co-Founder of Thought Rock.
Help desk to service desk to learning desk. Performance Support tools have come a long way in evolving the help desk into an resource rich learning desk.
Webcast Follow Up > "Pete Talks Delivering ROI by Taking Focused Actions from a Process Gap Analysis"
Thu, 2013-03-28 11:29 — contentadmin
itil, itsm, Pete Talks, Peter McGarahan, thought rock, thought rock live, ThoughtRock.com, Webcast, Webinar