Blog | Thought Rock

Charles Cyna is back with us again for PART 2 of his popular webcast topic "Building a Customer Satisfaction Survey that Drives Service Improvement!

Join us Tuesday January 22, 2013 at 12PM EST. Listen to Charles live and ask your questions - it's going to be a great show!

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Charles Cyna, thinkITSM, thought rock live, Webcast

Upcoming Webcast - Jan 15, 2013 "[Part 1] Building a Customer Satisfaction Survey that Drives Service Improvement!"

Wed, 2013-01-09 12:38 — contentadmin

REGISTER HERE

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thought rock live, Webcast

Do You Have a LOT of people to ITIL Certify?

Wed, 2013-01-09 12:20 — contentadmin

Do You Have a LOT of people to ITIL Certify?

We are the VOLUME ITIL folks! Hundreds of people EVERY MONTH choose Thought Rock as their ITIL training partner.

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itil, Training

Webcast Follow Up > "Pete Talks: The Power of Metrics, Reporting and Storytelling with Malcolm Fry"

Wed, 2012-12-12 08:31 — contentadmin

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itil, itsm, Malcolm Fry, Pete Talks, Peter McGarahan, thought rock live, Webcast

Webcast Follow Up > "Why Good ITIL Implementations Go Bad"

Tue, 2012-12-04 12:34 — contentadmin

View recorded webcast >>

Download webcast slides from library >>

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itil, ITIL Implementation, itsm, Mike Hoevenaars, thought rock live, Webcast

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