Graham Furnis recommended
website:
http://grahamfurnis.com/
email:
Graham@FurnisPMP.com
JOB DESCRIPTION
Project Management and ITIL Consultant PROFILE
Graham is fully immersed and passionate within the practice of IT Service Management, and is the principal practice at WG Furnis Enterprises Ltd. He has over 20 years of experience in Information Technology covering a broad range of skill sets and industries.
Graham is certified ITIL Expert, ITIL Service Manager, and holds all ITIL Lifecycle stream certifications. He is active as an ITIL consultant, program and project manager, a certified instructor, and a regular industry speaker and article writer.
ASSETS
Thought Rock Live Webcast - Problem Management is More Than a Process Flow
Thought Rock Live Webcast - Using Models for Incidents, Problems, Changes and Requests
ThoughtRock Live Webcast July 12, 2011 Continual Improvement: What is your Vision?
Thought Rock Live Webcast - Jan 17 2012 "ITIL 2011 Refresh: Has 'Change' Change?"
Template: Service Catalog
ThoughtRock Live Webcast June 7, 2011 Continual Service Improvement - One Bit at a Time
ThoughtRock Live Webcast May 3, 2011 Problem Management Is More Than A Process Flow
TRL Videocast: "Process Design: Incident Management" With Graham Furnis
Template: IT Service Structures and Design
Template: Incident Management Activity Process Flow
Template: Flowthough Service Agreement
Template: Change Management Process Activity Design
Presentation Slides - Thought Rock Live March 08, 2011. "Change and Release: Related But Not The Same"
Presentation Slides - Thought Rock Live February 01, 2011. "Change Management - Emergency Change"
On Demand Videocast: "Service Level Management Process Design" with Graham Furnis.
