Christie Chuakay, Senior Account Manager at Thought Rock and its sister company B Wyze , talks about a “social responsibility adventure,” volunteering with orphans and street children in Vietnam. Surprisingly, her employers sponsored her trip. Thought Rock is dedicated to making the world a better place; a portion of profit is donated to Room to Read, a charity dedicated to improving learning and literacy in the developing world. Click here to donate!
Industry leader Malcolm Fry takes a look at the issue of time management, and how it relates to improved service desk performance.
Industry insider Malcolm Fry takes a look at how decisions are made, and how that relates to how service desks can improve services
Industry leader Malcolm Fry takes a personal look at how to get things done — not just by knowing what to do, but by knowing what not to do.
Industry guru Malcolm Fry looks at how we can prosper as individuals in a business world that’s in a constant state of flux.
Industry thought leader Malcolm Fry gives us some of the many reasons why an effective help desk can help a company excel.
Industry thought leader Malcolm Fry gives us a bite-sized description of industry best practices on something you might take for granted: talking on the telephone.
Phil Gerbyshak, author of “10 Ways to Make It Great!” presents a bite-sized explanation of discipline and the RISCC Model of relationships.
Phil Gerbyshak, author of “10 Ways to Make It Great!” offers a quick, bite-sized answer to an age-old question: “How do I hire the best employees possible?”
Jayne Groll, Co-founder and President of ITSM Academy, walks us through a narrated six-part slideshow explaining the ins and outs of ISO/IEC 20k, demystifying the sometimes intimidating concepts involved.