Telephony (VoIP or traditional) ISP and your network connectivity Computer/desktop Remote access to customers Chat and interaction management Incident management access Communicating technology
This three day course provides the groundwork for the ITIL® Foundation certificate in IT Service Management. Certification validates that the student has gained the knowledge of the ITIL® terms, structure and basic concepts.
The support center team lead serves as the champion for the customer and the focal point for support center analysts. For this reason, a team lead must be customer focused, be able to drive change, process improvements, and provide training.
The ITIL® Expert Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certification.
Jayne Groll, Co-founder and President of ITSM Academy, walks us through a narrated six-part slideshow explaining the ins and outs of ISO/IEC 20k, demystifying the sometimes intimidating concepts involved.
The Thought Rock Mystery contest is now closed, and we are preparing to draw the winner for the $4,000 vacation with Gap Adventures. You can see the terms and conditions of the contest here. We are also getting ready for our next contest. Stay tuned for details!
Not only do you get access to the leading ITIL v3 Foundations eLearning course, you now get access to ITIL v2 to v3 Bridge eLearning course. This has been specifically designed for those upgrading their certification from v2 to v3.
As a Thought Rock member, you will be contributing to the building of a school in the developing world through our partnership with Room To Read. The B Wyze Group has already funded the construction of multiple facilities in the developing world through Room To Read. Thought Rock members will help build many facilities in […]
Abstract: A collection of assets from the itSMF USA Fusion 2009 conference. Audio, Video and more! Organizations everywhere are discovering that Service Management activities can help them become more efficient, and ultimately, save them money and time. As the premier Service Management organization, itSMF USA delivers the industry’s only convention with vendor-neutral content geared toward […]