When working to provide a consistently positive experience for customers, several key ITIL processes have been identified and implemented to support strategic direction and enhance services. To encourage compliance, buy-in and an understanding of the benefits ITIL has to offer, embarking on an ITIL Communications and Training initiative with a goal of providing ITIL Foundations training to 100% of Customer Service and Operations employees is the best option.
This presentation will focus on a real-world example, examining how Bell Aliant now communicates ITIL and how ITIL training is provided to their employees across Canada in a cost effective and productive manner.
Where: Thought Rock Live
When: May 11, 2010 12:00 noon EST
Who: Suzanne Osborne