With so much new media out there, what outlet should you focus on to monitor your brand and ensure you’re providing the best customer service? Join Phil Gerbyshak to find out how you can take your customer service to the next level. Phil is the co-author of the new book #TwitterWorks.
Learn the importance of Twitter in today’s Customer Service industry, and how you can easily incorporate this medium into your business practice.
Key Take Aways:
- Why Twitter matters to your business.
- How you can use Twitter to hear what your customers are saying.
- How you can provide great customer service with Twitter.
- What you can do to recover after a service mistake.