Whether we want to admit it or not the service and support industry might be the most schizophrenic industry on the planet today! It seems one minute we are in the back office providing service and support behind the scenes to end users and customers. The next minute we are moved to the front of the organization and considered “strategic”. Today it is “strategically outsourced and off-shored”. So what’s it going to be? Back office, front office, strategic, outsourced, or off-shored?
Read more about the Virtual Support Center in this 8 page PDF.