THOUGHT ROCK LIVE “USING ISO/IEC 20000 TO IMPLEMENT ANY PROCESS” WITH MARK SHERRY
Presented by Mark Sherry Director of Marketing, Stroma Service Consulting, Inc.
Wondering how to implement ITIL or any other new process? Interested in a quality management approach to the delivering of IT as a servicer?
You can benefit from implementing ISO 20000, the most pragmatic approach to ITIL. It’s easy to understand and follow and will have the added benefit of a worldwide accreditation the only IT Service Management accreditation for an organization. Learn the 10 parts of an ISO 20000 implementation, what’s required from your organization, and how to start the process.
Whether you become ISO 20000 certified or not, this session provides outline for how to implement various processes.
- What is required of organizations to achieve ISO 20000.
- What is required to maintain the certifications.
- How does an organization define the scope for the certification
- What countries around the world are implementing ISO 20000