Strong IT Service Management and consultancy skills based on the ITIL framework, and ISO/IEC20000 standard. ITIL Expert and accredited trainer for ITIL Foundation and Managers’ Bridge certificates.
Key competencies include sound presentation and training skills for ITSM Process, Tool and Service improvement, plus facilitating and leading workshops.
Customer-focused, highly enthusiastic, self motivated and consistently high grade responses from training feedback reviews.
Over 15 years experience in IT training, ITSM industry contributor.
– Proven track record of successful delivery of technical, theory and practical training courses and workshops.
– Qualified to ITIL Expert level, plus ISO/IEC 20000 Consultant.
– Accredited trainer for ITIL Foundation and Managers’ Bridge certificates.
– Actively supporting UK and International resellers in educating the existing and new users in Best Practice Process, Procedures and Service Management Software.
– Most recent position has been in a role dedicated to customer alignment to ITIL processes. Daily contact with ITIL process-related issues.