Stroma is an information technology company and Mark is the partner responsible for the ITSM division. Mark is an experienced ITIL/ISO practitioner and has worked in all aspects of the field delivering both consulting and training to customers globally. He has acted as a project manager over the last nine years helping over 25 customers implement ITIL/ISO best practices. Mark’s professional focus at Stroma is to deliver strategic and tactical services to private and public sector clients that enable them to see real improvements in service while gaining efficiencies in delivery. He is driven to make organizations better service providers through continuous improvements.