President of Communicating IT Inc. & ThinkITSM Expert Coach, Michael is an accomplished information technology consultant with more than ten years of experience in IT Service Management.
Michael has a unique and varied background that contributes to his passion for delivery. After graduating from a Military University with a combined major in computer and space science, he received his commission as an Air Force officer and completed a 9-year career as an Air Traffic Controller. Michael performed many roles including chief evaluator for his fellow controllers and project officer where he managed large, highly complex operations for NATO and NORAD.
These roles contributed to his laser-like focus on details, necessary where every decision has critical consequences. To date, Michael has completed numerous IT consulting engagements with both small business and enterprise-sized organizations and is known for his ability to deliver, regardless of the size or complexity of the initiative.