Peter is CEO of Service Management Art. Before he formed Service Management Art he worked for Hewlett-Packard and Pink Elephant (North America and Europe). Since 1990 he has been involved in ITIL either as a consultant or a trainer for different customers in Europe, North America and South East Asia. Peter is currentlylocated in Calgary, Alberta, Canada.
Peter’s consulting area of expertise is IT Service Management (ITSM) with a focus on implementation strategies, organizational design and management of change. Since 1990 Peter has implemented ITSM in different kinds of organizations and in that capacity has helped executive IT Management from several large companies in deciding the strategy for process implementation, developing the related organizational structures, developing management information, developing training and communication strategies and managing the internal change processes.
Peter is currently working on his ITIL v3 Master.