Peter McGarahan is the founder and president of McGarahan & Associates. Pete served as the Chairman of the IT Infrastructure Management Association, a sister organization to HDI, and currently serves as a Business Service Management Expert for BSMReview.com.
A world-renowned expert and motivational speaker, Pete can speak from experience on service/support industry trends and directions, real-life experiences / practical results, support best practices and the importance of business alignment. His peers, customers and the support community globally recognize Pete for his great story telling ability approached with humility, humor and take-aways. He has addressed audiences throughout North America, United Kingdom, Poland, The Netherlands, Hong Kong, Singapore and India.