Roy Atkinson is president of HDI of Northern New England, serving Vermont, New Hampshire and Maine. As an IT professional, one of his primary goals is to provide Customer Service excellence at every step of every interaction. As a consequence of his frequent writing on the topic of Customer Service, Roy has become a co-host of the weekly “CustServ Chat” on Twitter, which has attracted participants from Australia to Europe. Frequent “twitterers” in the chat are Customer Service practitioners, authors, business school faculty, and others. Roy is also the co-author of the e-book Customer Service 101, with Leslie Knight.
Roy worked with the committee who brought the HDI Global Manager of the Year Award into being. He serves on the HDI Northeast Regional Leadership Council, and was one of the judges for the 2010 Global Team Excellence Awards. Roy was a co-author of the HDI Social Media Whitepaper in 2009. Roy is an HDI Certified Support Center Manager, a veteran member of HDI’s Conference Faculty, and has also spoken at the New England Support Symposium 2010, local chapter meetings, user group meetings and events such as the HDI Northeast Regional Summit. He has also presented at the Toastmasters Leadership Institute (2010), and has been interviewed for Computerworld.com, Meet the Tweets, and ServiceSphere.com