Tim Dewey has been an active part of the service and support industry for over 15 years. Tim has been responsible for the Education and Certification business for the former STI Knowledge, and was their business unit head for sourcing solutions for over nine years. His leadership and insight positioned the company’s sourcing solutions in the upper right hand quadrant for Gartner’s Help desk Outsourcing Services three times this decade. He is now President and CEO of B Virtual Inc., the leader in Virtual workforce solutions for the service and support industry. B Virtual provides customers the solutions they require to deliver a continuously high level of service and support, remotely.