The VIRTUAL Support Professional course is our exclusive 1-day certification course for the remote service and support workforce. This course delivers best practices required for service and support professionals to successfully support customers remotely. This innovative course teaches key areas of remote support including: communication channels, technology, team dynamics, and training. Course participants can expect to learn the unique set of skills necessary for succeeding while working remotely.
November 11, 2010
8:00 am – 5:00 pm