Roadmapping Service Management Success with Wil LeBlanc (Safeway)

Wil LeBlanc, Director of Data Center Operations at Safeway, gives a talk on how he brought service management success to two very different organizations: the grocery chain Safeway, and the United States Army. He discusses how he went about his tasks, and the lessons he learned along the way.

Mr. LeBlanc is a respected ITSM thought leader, with the following specialties:

PMP Certified
ITIL Expert Cerfified
ISO 20000 Certified
Bachelor’s in Business
Master’s in Systems Engineering