Who is the User? The User is a person who uses the IT Service on a day-to-day basis. Users are distinct from Customers when used in IT Service and Process Management documentation.The term “Customer” is a common place business term in line with … [Read more...] about Who is the ITSM Customer?
Technology based services are everywhere. Some services may be simple compared to others. Whether simple or complex every service needs to be managed. They need to be planned, designed, built, tested, delivered, made available, maintained, validated … [Read more...] about Power of the ITIL Framework
On Location: Golden Circle Tour - Reykjavik, Iceland Case Topic: ITIL Guiding Principles - Progress Iteratively with Feedback - Collaborate Iceland - the ancient land of fire and ice. The land of Vikings, rich with their history of exploration … [Read more...] about IT Service Management Around the World
On Location: Executive Strategy and Planning Retreat - Nowy Swiak, Warsaw, PolandCase Topic: ITIL 4 Foundations: Value Stream - Strategic Service Planning Headquarters - Warsaw, Poland. “Global Growth” is the theme for this year’s executive … [Read more...] about IT Service Management Around the World – Value Stream
On Location: Summer Wine Festival - Rheingau Region, Hochheim, GermanyCase Topic: ITIL Guiding Principles - Focus on Value: Start Where You Are The summer wine festival. It is a celebration of previous years successes. Everyone is enjoying the … [Read more...] about IT Service Management Around the World: ITIL Guiding Principles – Focus on Value – Start Where You Are
On Location: Salvaleon De Higuey, Dominican RepublicCase Topic: Simple Service Value Stream The idea of an all inclusive resort vacation. Everyone has visions of what that must be like… just picture it: blue sky, fluﬀy clouds, palm trees, golden … [Read more...] about IT Service Management Around the World – ITIL 4 Foundations: Simple Service Value Stream
Foundations training is focused on the key concepts and terminology of ITIL. The ITIL library is a collection of publications that document the best practices for the management of IT enabled services. This ITIL framework provides guidance and a … [Read more...] about How is ITIL 4 Foundation different from ITIL 3?