Tue, Jan 18, 2011 12:00 PM – 12:45 PM EST
Presented by Malcolm Fry, President of Fry Consulting, and friend Patrick Bolger, Chief Evangelist at Hornbill.
Malcolm Fry and Friends: Regular conversations, debates and back-and-forths that will dive a little deeper into the ITIL and IT Service Management landscape.
Join Malcolm Fry and Patrick Bolger as they tackle the topic of why businesses need to take a more responsible role in directing IT, so that investments and priorities are in tune with what the business values most.
– Integrating business goals and IT priorities
– Simplifying the Service Strategy phase of the Service Lifecycle
– Driving down the complexity of ITIL