Tue, Jan 11, 2011 12:00 PM – 12:45 PM EST
Presented by Graham Furnis, Senior Consultant at B Wyze Solutions.
Change Management is part art, part science. It’s highly situational, which makes it difficult to follow a set of rules. This presentation discusses how to position Change Management with Incident and Problem Management. Lean tips on how to successfully establish a Change Management process in your organization.
Key Learning Nuggets:
- What is Change Management managing – ie: what is a change?
- Identify a handful of key success factors when establishing the process
- How to position Change Management with Incident and Problem Management