Tuesday August 10, 2010
12:00 – 12:45PM EST
In this presentation we will discuss how new technologies such as Software as a Service, Cloud Computing and Infrastructure as a service are changing the way that many Organizations are delivering IT servces to their customers. We will also look at some of the new SaaS based ITSM tools.
IT professionals need to be aware of these technologies so that they can be properly intergrated into their organization’s IT service delivery model.