Tuesday Sept 21, 2010
12:00 – 12:45PM EST
Incident Management is more than a process flow.
This presentation discusses the scope and definition of Incidents and how we manage them, and suggests an approach to Incident Management that integrates process with people. We wrap up with a sample walk through.
Key Learning Nuggets:
- Understand what Incident Management is managing
- Identify a handful of key success factors
- Understand how to build a process document