Tuesday September 28, 2010
12:00 – 12:45PM EST
In the day-to-day rush and firefighting of most IT support centers, it’s easy to lose sight of the real customers those very support centers are created to assist. In this presentation, Roy will examine the ways top support teams discover and focus on their real customers. This focus can energize teams, and help them to take the next step up to customer service excellence.
During this presentation you will learn:
- Why both internal and external support centers need to focus on customers
- Questions to ask to help identify “real” customers
- How this process can improve performance and morale