Tuesday November 09, 2010
12:00 – 12:45PM EST
Presented by Jayne Groll, Co-founder and President of ITSM Academy
ITIL V3 places a strong emphasis on using models for various types of Incidents, Problems, Changes and Requests. This presentation will explore practical ways to use models to pre-define the procedures, escalation, resources and timelines within each of these processes.