Tuesday October 19, 2010
12:00 – 12:45PM EST
Presented by Graham Furnis, Senior Consultant at B Wyze Solutions.
This presentation discusses the scope and definition of Problems and how we manage them, and suggests an approach that is focused towards to Incident Management.
Key Learning Nuggets:
- Understand what Problem Management is managing
- Identify a handful of key success factors
- Understand how to position Problem Management with Incident Management