Presented by Graham Furnis, ITIL and Project Management Consultant. grahamfurnis.com
Successful ITSM initiatives require equally good practice when implementing solutions. These solutions take the form of multiple projects that must be managed for efficiency and effectiveness. This presentation is a high-level discussion of the ITSM lifecycle (based on the IT Infrastructure Library) and the Project Management lifecycle (based on Project Management Institute).
- Comparing Lifecycles
- Identifying Integration Points
- Exploring the need for Governance