Claim exam voucher
Redeem the coupon code from your original signup email and receive exam booking instructions.
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Accredited online ITIL certification
Self-paced certification paths for IT professionals and teams, with official PeopleCert exam options, eLearning, mock exam support, and fully online study routes.
Build your bundle
Choose the certification route, pick the exam or eLearning package, then add optional exam support where it applies.
Choose the certification path you need first. The next steps show only the packages and add-ons available for that route.
eLearning and eLearning+ are separate products. eLearning+ already includes the exam-support add-ons.
Pick optional support for exam bundles and eLearning. eLearning+ includes these already.
V5 exam bundle selected. Mock Exam and Take2 can be added independently.

Course and exam prep
Thought Rock's online course focuses on the core ITIL concepts, service value system, guiding principles, and practices learners need for the Foundation exam.
Volume training
Group bundles include online training, official exam options, study notes, exam tips, practice exams, and mobile-friendly course access.
Bundle course access, exam vouchers, add-ons, and learner support in one order.
Learner support
Redeem the coupon code from your original signup email and receive exam booking instructions.
Claim voucherFor the legacy V4 course, return to the learning portal and use the password recovery flow for course access. V5 eLearning is provided by PeopleCert.
Reset V4 passwordReach client care for voucher, access, billing, or exam scheduling questions.
Email supportCoupon redemption
Enter the coupon code from your purchase or training coordinator. If valid, the digital exam voucher code will be revealed and marked as redeemed.
FAQ
A short preview of common questions. The full FAQ page has the complete V4, V5, Bridge, and voucher support library.
Current certification path
Questions about the ITIL V5 Foundation, the V4-to-V5 Bridge, exam rules, AI content, and certificate renewal.
The core bundle combines online ITIL training, exam prep materials, study notes, and official exam voucher options through PeopleCert.
ITIL V5 updates the framework for modern digital product and service environments. It places more emphasis on AI-aware operations, product lifecycle thinking, automation, governance, and the way teams manage digital work end to end.
AI is a meaningful part of the new Foundation path. Learners should expect coverage around responsible AI governance, automation, agentic AI concepts, and how AI fits into the product and service lifecycle.
Thought Rock support
Common questions about bundles, vouchers, online exams, and learner support.
Yes. The exam is scheduled online and proctored live, so you can complete it from a suitable desktop or laptop setup.
Legacy Foundation path
Questions about the ITIL V4 Foundation bundle, online exam process, course access, device requirements, and voucher support.
The V4 bundle combines online Foundation training, an online exam voucher, study notes, official practice exams, and support resources to help learners prepare before scheduling the exam.
The older Thought Rock FAQ lists the combined ITIL V4 online course and exam bundle at $539 USD. Current availability and pricing should be confirmed during checkout.
Thought Rock has operated since 2006 and has trained more than 20,000 learners. The company works with PeopleCert for accredited ITIL exam delivery.