Why Thought Rock for ITIL 4?
100% Online course and exam
Convenient, accessible and interactive, our targeted online course is approved by PEOPLECERT and preferred by business leaders around the globe.
Highest Quality Course at the lowest package price
Thought Rock offers the best, most comprehensive ITL Foundation training and ITIL certification exam, at the most affordable price on the market.
Over 20,000 students worldwide have chosen Thought Rock ITIL Bundle
In just 8 years, over 20,000 individuals have chosen to attain their ITIL certifications through Thought Rock, not only for its unprecedented price, but also for the quality of resources it provides.
Thought Rock ITIL v4 Training Course
Thought Rock offers the best, most comprehensive accredited training and ITIL certification exam online, at the most affordable price on the market. Our course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
At the end of this ITIL 4 Foundation course, you will have an understanding of the following:
- Key Concepts of Service Management
- The Seven Guiding Principles of ITIL 4
- The Four Dimensions of Service Management
- ITIL’s new Service Value Chain
- Activities of the Service Value Chain
- Understand 15 of the 34 ITIL practices with a focus on 7
Group Training Packages
We offer volume discounts for large teams of employees that need ITIL Foundation training. Request a volume discount.
Our 100% online distance education course consists of 9 Topics and 2 Practice Exams. This interactive program requires approximately 12 hours to complete.
- Topic 1 – Introduction – 25 mins
- Topic 2 – Understanding the Key Concepts of Service Management – 65 mins
- Topic 3 – ITIL Guiding Principles – 75 mins
- Topic 4 – The Four Dimensions of Service Management – 60 mins
- Topic 5 – Purpose and Components of the ITIL Service Value System – 25 mins
- Topic 6 – Activities of the Service Value Chain – 45 mins
- Topic 7 – ITIL Practices – 110 mins
- Topic 8 – Recap and Exam Practice – 120 mins
- Topic 9 – ITIL Certification Scheme – 7 mins
Take ITIL Exam Online at Any Time from Any Place
When you’re ready to write your exam, you must schedule a convenient day and time using our online scheduler. Get your PeopleCert ITIL exam voucher using your Thought Rock coupon code. Your 60-minute exam will be supervised over live feed by a representative from our accrediting partner, PEOPLECERT. The results of your ITIL Certification Exam will be calculated immediately upon completion of the ITIL Online Certification.
ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. ITIL concentrates on bridging the gap between IT services and business needs.
Initially developed by the UK government in response to an increased demand for e-communication systems and the growing popularity of computer-based data management technology in the 1980s, the ITIL certification program, now owned by AXELOS, continues to set the standard for both public and private sector IT service delivery today.
What is ITIL?
The “Information Technology Infrastructure Library” is a body of knowledge and a set of best practices for creating and improving an IT Service Management process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change.
ITIL® 4 is the most current iteration of the ITIL core publications. This is the latest version of ITIL® Foundation which is the edition that was updated in 2019. ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation equips candidates with:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
What are the benefits of being ITIL certified?
1. Improve you Career
Global surveys demonstrate that ITIL qualified individuals are better paid. Ensure you don’t lose out on job opportunities to those who are already ITIL 4 Certified.
2. Learn the global IT Language
Learn the global language used within most IT departments worldwide so that you can effectively communicate with your colleagues
3. Understand how it delivers value
Develop a clear understanding of how IT departments deliver value to the overall business
Five ITIL Certification Levels
Entry level certification designed to provide a comprehensive overview of the ITIL service management life cycle and best practices. Ideally suited to the IT professional seeking an introduction to ITIL principles for business, ITIL Foundation study requires no prior coursework, ITIL certification levels or experience.
Translate words into action with ITIL Practitioner, a complementary program offering a practical approach toward Continual Service Improvement. Available to those applicants who have achieved a passing grade in the ITIL Foundation course, Practitioner training is not required in order to write the ITIL Intermediate exam but offers credit toward more advanced ITIL certification levels.
Open to candidates who have successfully completed ITIL Foundation, this Intermediate stage provides the modern IT professional with an in-depth look at Service Lifecycle and Service Capability. Since these topics are covered as separate, stand-alone modules focused respectively on issues related to management and technology, interested parties may choose to undertake one or both of the ITIL Intermediate offerings delivered by an accredited training organization.
Available to applicants possessing at least 17 total credits from Foundation and Intermediate ITIL certification levels, having met or exceeded the requirements for the Foundation course, and who have also achieved a passing grade for the Managing Across the Lifecycle (MALC) exam for a combined minimum entry requirement of 22 points.
The final piece of the puzzle, a Master certificate is reserved for those dedicated IT professionals who have completed all prerequisite ITIL certification levels and aim to achieve the highest degree of recognition for their superior knowledge and understanding of IT best practices and service management design.
Who is ITIL 4 Foundation for?
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.
Thought Rock is pleased to offer the accredited ITIL V4 Foundation online training course and exam voucher package accredited by PeopleCert.
Since July 2013, ITIL has been owned by AXELOS, a joint venture between the UK Government’s Cabinet Office and Capita. AXELOS licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. In the ever-changing world of the 21st century, AXELOS’ commitment to nurturing best practice communities on a worldwide scale remains constant.
PeopleCert Online Proctoring
PeopleCert is the sole Examination Institute for the delivery of AXELOS Accreditation and Examination services worldwide. PEOPLECERT is the official administrator of our ITIL Certification Exam online. PEOPLECERT is an award-winning Accredited ITIL Examination Institute, guaranteeing both legitimacy and quality in your ITIL Foundations Certification.
Thought Rock ITIL Foundation Course
Ready to get started? Hundreds of IT professionals go with Thought Rock every month when it comes time to choose their official ITIL Foundation training partner! Thought Rock offers the best, most comprehensive, accredited ITIL 4 certification training and ITIL Foundation exam online, at the most affordable price on the market. Our 100% online distance education course consists of 9 topics and 2 practice exams. This interactive program requires an estimated 12 hours to complete.
What is the format for the ITIL Certification Exam?
To receive the ITIL 4 Foundation Certification, you must:
- Complete the certification training.
- Take the ITIL 4 Foundation Certification exam.
- Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes.
What is the ITIL 4 Foundation Certification?
ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
How do I schedule/book my ITIL exam?
Do you provide any practice tests as part of ITIL course?
Yes, we provide 1 practice test as part of our ITIL course to help you prepare for the actual certification exam. You can view our exam prep package here https://www.youtube.com/watch?v=0F0dvcssXww
How long does it take to study for ITIL foundation?
Typically the classroom course is two and a half days. The Thought Rock ITIL onlinte training course is completed at your own pace
Can I take ITIL online?
The voucher allows you to take the online exam with the Examination Institute PeopleCert. You will automatically receive the exam voucher code as part of your Thought Rock ITIL bundle purchase https://www.thoughtrock.com/itil-certification-course-exam/ If you are ready to take the exam, contact us to get your exam voucher code.
How do I study for ITIL Foundation?
Top 5 ITIL Exam Tips
- Practice and Practice Harder. Lots of practice cannot be understated when you are getting ready to take the test. …
Take Your Time to Understand the Material. …
Learn the Lifecycle and Capability Modules. …
Memorize the Keywords. …
Think ITIL only.
How much is the ITIL Foundation exam fee?
With an ITIL 4 Foundation exam costing $380 (£311) with Peoplecert, this could be an expensive and costly experience. However, if you’re certain this is the way forward for you…. If you have an awareness of ITIL and some experience, then there are some really good self-study books out there, and online course and exam prep https://www.thoughtrock.com/itil-certification-course-exam/
Is the ITIL certification difficult?
Don’t panic, many exam takers have expressed that the exam is not too difficult. Some Aspirants even can pass the Foundation Exam the first try with 2 to 3 days’ study and preparation. However, many studies have suggested that if one is under extreme pressure or stress, the performance will deteriorate significantly.
Can I take ITIL exam without training?
If you feel you are well prepared for the ITIL® 4 Foundation Exam, it is certainly possible to just apply for the exam without buying the ITIL® online training course. Simply go to the PeopleCert accredited https://www.thoughtrock.com/itil-certification-course-exam/ and you will find the full online exam, course and exam prep for only $395 with Thought Rocks discounts.
What are the 5 stages of ITIL in the old ITIL V3?
ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Is ITIL certification valuable?
An experienced IT professional with no knowledge of ITIL is probably more valuable than an ITIL-certified hire with minimal experience in the work environment. Ultimately, a combination of real-world experience and theoretical knowledge is what provides ITIL-certified professionals an advantage in the job market.
How do I get ITIL certified?
ITIL Expert certification is a prerequisite for the ITIL Master certification. To qualify for the ITIL Expert, you must obtain at least 17 credits from the Foundation, Practitioner and Intermediate modules, and pass the Managing Across the Lifecycle (MALC) exam, earning a total of 22 credits.
Is ITIL certification in demand?
The demand for trained and certified ITIL experts in the ITSM related areas is ever-growing. The skill earned gives you an option to choose from a variety of roles within the organization. Professionals with skills in any of the higher-level ITIL courses have clear preferences.
Does ITIL v4 expire?
The ITIL 4 Foundation certificate does not expire.
Who needs ITIL certification?
IT professionals who want to adopt ITIL in order to make service improvement in the Organization. It will also benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers, and Business Process Owners.
What is the pass rate for ITIL Foundation
92 to 94%. While it is true that ITIL Foundation has the highest pass rate of all the ITIL Exams, in the 92 to 94% range, 6 to 8% of the people who take the exam will not pass
What is ITIL certification cost?
$395 for the exam voucher, online course and study prep from https://www.thoughtrock.com/itil-certification-course-exam/
How Hard is ITIL v4 exam?
In order to pass the exam, you will need to get 28 of the 40 questions right, or score a 65%. This means you can get up to 12 questions wrong and still pass.
How do I pass the ITIIL Foundation exam?
4 Essential Tips for Passing the ITIL Foundation Exam
- Take an ITIL Foundation online course. https://www.thoughtrock.com/itil-certification-course-exam/. This is hands-down the best way to ensure success on the ITIL Foundation exam.
- Be Smart in How You Study.
- Remember to RTFQ.
- Write on the Exam.
Is ITIL and ITSM the same?
The most basic answer is that ITSM is the actual practice, or professional discipline, of managing IT operations as a service, while ITIL is a set of best practices that provide guidance for ITSM—but that just covers the basics.
What were the 26 processes of ITIL V3?
ITIL® v3 is built on 26 processes which have been segregated into 5 service lifecycle stages.
- Service Transition
- Change Management.
- Change Evaluation.
- Release and Deployment Management.
- Service Validation and Testing.
- Service Asset and Configuration Management.
- Knowledge Management.
- Transition Planning and Support.
Is ITIL a good career?
An ITIL certification can help learners with significant experience advance further up the career ladder. Maintaining a commitment to best practice, in an ever changing field such as ITSM, will demonstrate suitability for a senior project management position.
Is ITIL a professional qualification?
The Foundation module is the entry level qualification, and is for professionals just starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it’s also for existing IT service management workers who are looking to update their existing ITIL knowledge.
Is ITIL still relevant in 2020?
ITIL certifications make it to the top in the list of must-have IT certifications every year, and for good reason. Enterprises that are consistently adopting ITIL practices, right from their middle management level to their top management level, stand to benefit significantly through 2020.
How does ITIL certification help in career?
It reduces cost of training as more and more professionals are ITIL certified. Implementation of ITIL has also resulted in the improved morale of service delivery and recipient staff. This has indirectly translated itself to increased staff retention and increased competence and productivity of IT staff.
What comes after ITIL Foundation?
ITIL Practitioner – the logical next step Advancing your ITIL knowledge and skills beyond Foundation level means selecting further certification and ITIL Practitioner is the logical next step
What is the difference between ITIL V3 and ITIL V4?
ITIL V3 defines 26 processes across the service lifecycle. In ITIL 4, these 26 processes have been replaced by 34 “practices” (see fig. … So the ITIL V3 processes are still alive, and what is more, the authors of ITIL 4 state that ITIL V3 is still valid guidance that can be used for defining service management processes.
How do I prepare for ITIL v4?
Here are AXELOS’ top tips to help you get the most from the course and pass your exam:
- Read around the topic before you start.
- Ask questions during the course.
- Don’t worry if you don’t understand something straightaway.
- Make lots of notes, especially on concepts you find difficult.
- Use real world examples.
How many questions are on the ITIL V4 exam?
Few Things to Know About the ITIL Exam:
- This exam consists of multiple-choice questions and the passing score is 65%.
- There are 40 questions that you have to complete within a time frame of 1 hour
How many levels of ITIL are there?
There are four certification levels within the ITIL 4 scheme: Foundation. ITIL 4 Managing Professional. ITIL 4 Strategic Leader.
Why is ITIL needed?
It equips a service provider with a clear capability model, aligning them to the business strategy and customer needs. The ITIL best practice framework provides a common language and tools that power collaboration within IT teams, to deliver value across a business.
Who uses ITIL?
ITIL can benefit any organization that provides an IT service management (ITSM) product or service.
ITIL is used by organizations worldwide in all industries and sectors:
- Large, medium, and small companies.
- National, state, and local governments.
- Universities and education systems.
- Non-governmental organizations.