Coupon redemption

Claim your exam voucher details

Enter the coupon code from your purchase email or training coordinator. When the record matches the assigned learner email, the booking details are sent to that same address.

Secure claim form

Redeem a coupon code

For privacy, the voucher code is emailed rather than displayed on this page. Use the email address assigned to the learner record.

Forgot your coupon?

Use the support bot or email Thought Rock support from the assigned learner address. Codes are only sent to the address on the record.

Email support

Need V4 course access?

For legacy online course access, use the LMS password recovery page.

Reset V4 password

Need a new bundle?

Use the builder to choose a route, learner count, and checkout path.

Open bundle builder

Voucher claim questions

Which email should I enter?

Enter the email assigned to the coupon. For privacy, voucher details are sent only to the email address attached to the matching record.

What happens after I submit?

The claim form checks the coupon and assigned email. When the claim is accepted and voucher stock is available, the details are emailed to the assigned address. If stock is unavailable or the record needs investigation, support will follow up; the page will show the applicable status.

Where can I get help?

For help locating a purchase or understanding a claim result, contact Thought Rock support from the assigned learner email. You can also read the ITIL FAQs or open the support page.