Leading a generation of business owners, managers and entrepreneurs to achieve corporate objectives and maximize returns while minimizing risk, ITIL, or the Information Technology Infrastructure Library, is quite simply the most widely recognized and respected system of IT best practices in the world. Like technology itself, industry must evolve to keep pace with the demands […]
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What is ITIL CSI (Continual Service Improvement)?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that assist business leaders in determining the ideal approach to designing, delivering, managing, and improving how IT is used within their organization. The ITIL Continual Service Improvement is the fifth and final stage in the ITIL Service Lifecycle, and focuses on […]
What is ITIL Service Operation?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that aide in determining the most ideal approach to designing, delivering, managing, and improving how IT is used within any organization. The ITIL Service Operation is the fourth stage in the ITIL Service Lifecycle, and focuses on ensuring IT systems run […]
What is ITIL Service Transition?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that supports an organization in determining the most ideal approach to designing, delivering, managing, and improving how their IT services are used. The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle, and focuses on building and […]
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What is ITIL Service Design?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that supports an organization in determining the most ideal approach to designing, delivering, managing, and improving how their IT services are used. The ITIL Service Design stage is the second stage in the ITIL Service Lifecycle, and focuses on meeting customer […]
What is ITIL Service Strategy?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that aide in determining the most ideal approach to designing, delivering, managing, and improving how IT is used within any organization. The ITIL Service Strategy stage is the first of five stages in the ITIL Service Lifecycle and guides the development […]
What is the ITIL Service Lifecycle?
ITIL, the highly recognized acronym for Information Technology Infrastructure Library, defines the set of best practices for IT Service Management. ITIL is one of the most widely recognized and valued IT Service Management frameworks, and focuses on aligning IT services with the needs of the business. The ITIL Service Lifecycle divides the ITIL framework into […]
What is ITSM?
What is ITSM? How is ITSM related to ITIL? And how can I ensure that my organization has the best-trained professionals in ITIL Service Management? These are very common questions that can be addressed with some straightforward answers. To start, let’s define what these related, but often-misunderstood acronyms mean. What is ITSM? ITSM is short […]
