On Location: Summer Wine Festival – Rheingau Region, Hochheim, GermanyCase Topic: ITIL Guiding Principles – Focus on Value: Start Where You Are The summer wine festival. It is a celebration of previous years successes. Everyone is enjoying the bounty of past harvests while appreciating the health and progress visible on this year’s vines. Various vintners […]
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IT Service Management Around the World – ITIL 4 Foundations: Simple Service Value Stream
On Location: Salvaleon De Higuey, Dominican RepublicCase Topic: Simple Service Value Stream The idea of an all inclusive resort vacation. Everyone has visions of what that must be like… just picture it: blue sky, fluffy clouds, palm trees, golden beach, blue water and waves gently lapping at the sand. Now put yourself there. Leave the […]
IT Service Management Around the World – ITIL 4 Foundations: How is it different from ITIL 3?
On Location: Ypres, BelgiumCase Topic: ITIL 4 Foundations – How is it different from ITIL 3 Foundations training is focussed on the key concepts and terminology of ITIL. The ITIL library is a collection of publications that document the best practices for the management of IT enabled services. This ITIL framework provides guidance and a […]
What is ITIL V3, and How Does it Differ from ITIL 2011?
Leading a generation of business owners, managers and entrepreneurs to achieve corporate objectives and maximize returns while minimizing risk, ITIL, or the Information Technology Infrastructure Library, is quite simply the most widely recognized and respected system of IT best practices in the world. Like technology itself, industry must evolve to keep pace with the demands […]
What is ITIL CSI (Continual Service Improvement)?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that assist business leaders in determining the ideal approach to designing, delivering, managing, and improving how IT is used within their organization. The ITIL Continual Service Improvement is the fifth and final stage in the ITIL Service Lifecycle, and focuses on […]
What is ITIL Service Operation?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that aide in determining the most ideal approach to designing, delivering, managing, and improving how IT is used within any organization. The ITIL Service Operation is the fourth stage in the ITIL Service Lifecycle, and focuses on ensuring IT systems run […]
What is ITIL Service Transition?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that supports an organization in determining the most ideal approach to designing, delivering, managing, and improving how their IT services are used. The ITIL Service Transition stage is the third stage in the ITIL Service Lifecycle, and focuses on building and […]
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10% Off All Purchases Site Wide Until May 7th
Thinking about purchasing your ITIL Foundation certification & training bundle? There is no better time to buy than now as we are offering 10% off all purchases from May 1st to May 7th 2017. Simply use Promo Code: MAY10 at checkout to receive 10% off your ITIL Foundation certification & training bundle. Purchase Your Bundle […]
What is ITIL Service Design?
The ITIL Service Lifecycle divides the ITIL service management framework into five distinct stages that supports an organization in determining the most ideal approach to designing, delivering, managing, and improving how their IT services are used. The ITIL Service Design stage is the second stage in the ITIL Service Lifecycle, and focuses on meeting customer […]
