John has extensive experience in IT and the IT education marketplace. John began his career at Nabisco Brands in IT then established and ran his own multi-site IT education & consulting business in Canada and the United States. John has served on CompTIA’s A+ and Network+ Advisory councils and is ITIL certified. John graduated from the Richard Ivey School of Business, University of Western Ontario. HBA ”˜83
Jim Jackson is the founder and Managing Director of Blue Sky AFC Associates LLC. Jim has over 38 years experience in IT with a specialization in training, training program development, course authoring and IT service management. He has been an accredited instructor of ITIL Foundations since 2005. He holds the ITIL Expert Certificate (V3) and has also completed ITIL 4 Foundations certification. Jim has shared his open, non-restricted view of the ITIL framework as he has trained and assisted hundreds of candidates to prepare for and pass the ITIL Foundations examinations. Jim has also written accredited courseware for earlier versions of ITIL Foundations and he contributed to ITIL 4 accredited course materials for Thought Rock in 2019.
Susan Coleman has over two decades of experience overseeing the development of projects from kick-off meeting to the final deliverable. Susan is a solutions-oriented project manager offering a strong balance between creative ideas using her instructional design knowledge and technical capabilities by understanding current development tools and technology. With a dedication to client service, Susan coordinates all development, video, audio and technical aspects of projects with both in-house teams and contract resources.