This document outlines the high level templates that are used to describe and form agreements for IT Services being offered to business customers and users.
This document has been designed to follow the best practices of the Information Technology Infrastructure Library (ITIL®).
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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The ITIL® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
