How can you offer the exam AND training at such a low price?
Thought Rock has full ownership of a vast library of ITIL® learning content, including the innovative online learning course and study notes for ITIL® Foundation. In addition, we have a tremendous partnership with PEOPLECERT. As such, we are able to bundle the ITIL® exam and training course (and all of the other goodies) for the incredible price.
Who administers your exams?
Our exams are administered by PEOPLECERT, an Accredited ITIL® Examination Institute – offering a high quality online exam experience. PEOPLECERT is an award-winning Examination Institute. PEOPLECERT accredits professional training and consulting organizations and manages certification schemes for knowledge-based workers, and has a global reach, with regional offices located around the world.
How do I register to take the exam?
1. Visit PEOPLECERT:
2. Enter in the exam voucher ID that you received from Thought Rock.
3. Choose a date and time. You can take your exam anywhere in the world, 24 hours a day, 7 days a week!
When will I know if I have passed?
Results are calculated immediately after the exam has finished and you will be notified if you have passed or failed. PEOPLECERT will then send you an email with your detailed grading and a link to download your digital certificate.
How long do I have access to the course and exam?
What if I need more time, can I purchase an extension?
We’re sorry, extensions are not available, please ensure to complete both your training and exam within 5 months from the date of purchase.
What exactly does the ITIL® Bundle include?
You get the following:
-ITIL® Foundation Online Exam
-ITIL® Foundation Study Notes
-ITIL® Foundation Official Practice Exams
How long is the course?
What version of ITIL® Foundation do you offer?
Thought Rock offers the latest version of ITIL® Foundation which is the edition that was updated in 2011. For more information on the editions of ITIL® Foundation please read this article: wikipedia.org/wiki/ITIL
What are the system requirements for taking the web - based ITIL Exam?
-Any web cam with 640×800 video pixel resolution (laptop camera acceptable)
-Photo Identification (passport, government ID or equivalent)
-PC: A well – working computer running Windows XP or higher with 500 MB of RAM or higher
-Headphones or working speakers connected to the computer
-A microphone connected to the computer (we recommend having a web cam with a built in microphone)
-A reliable high – speed internet connect (115kps)
Can I review the course after I have completed it?
Where can I take the exam?
Online, anywhere in the world.
Do you have a cancellation or refund policy?
We are able to cancel your ITIL® Foundation training and exam bundle if you have not accessed the course or reference material in any way prior to your 5 month expiry date. Refunds are not available after your expiry date or if you log into our LMS to view the course.