ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. ITIL concentrates on bridging the gap between IT services and business needs.
Initially developed by the UK government in response to an increased demand for e-communication systems and the growing popularity of computer-based data management technology in the 1980s, the ITIL certification program, now owned by AXELOS, continues to set the standard for both public and private sector IT service delivery today.
What is ITIL?
The “Information Technology Infrastructure Library” is a body of knowledge and a set of best practices for creating and improving an IT Service Management process. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change.
ITIL® 4 is the most current iteration of the ITIL core publications. This is the latest version of ITIL® Foundation which is the edition that was updated in 2019. ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
ITIL 4 Foundation equips candidates with:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
What are the benefits of being certified?
1. Improve you Career
Global surveys demonstrate that ITIL qualified individuals are better paid. Ensure you don’t lose out on job opportunities to those who are already ITIL 4 Certified.
2. Learn the global IT Language
Learn the global language used within most IT departments worldwide so that you can effectively communicate with your colleagues
3. Understand how it delivers value
Develop a clear understanding of how IT departments deliver value to the overall business
Five ITIL Certification Levels
Entry level certification designed to provide a comprehensive overview of the ITIL service management life cycle and best practices. Ideally suited to the IT professional seeking an introduction to ITIL principles for business, ITIL Foundation study requires no prior coursework, ITIL certification levels or experience.
Translate words into action with ITIL Practitioner, a complementary program offering a practical approach toward Continual Service Improvement. Available to those applicants who have achieved a passing grade in the ITIL Foundation course, Practitioner training is not required in order to write the ITIL Intermediate exam but offers credit toward more advanced ITIL certification levels.
Open to candidates who have successfully completed ITIL Foundation, this Intermediate stage provides the modern IT professional with an in-depth look at Service Lifecycle and Service Capability. Since these topics are covered as separate, stand-alone modules focused respectively on issues related to management and technology, interested parties may choose to undertake one or both of the ITIL Intermediate offerings delivered by an accredited training organization.
Available to applicants possessing at least 17 total credits from Foundation and Intermediate ITIL certification levels, having met or exceeded the requirements for the Foundation course, and who have also achieved a passing grade for the Managing Across the Lifecycle (MALC) exam for a combined minimum entry requirement of 22 points.
The final piece of the puzzle, a Master certificate is reserved for those dedicated IT professionals who have completed all prerequisite ITIL certification levels and aim to achieve the highest degree of recognition for their superior knowledge and understanding of IT best practices and service management design.
Who is ITIL 4 Foundation for?
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.
Thought Rock is pleased to offer an ITIL V4 Foundation online training course and exam package accredited by PeopleCert.
Since July 2013, ITIL has been owned by AXELOS, a joint venture between the UK Government’s Cabinet Office and Capita. AXELOS licenses organizations to use the ITIL intellectual property, accredits licensed examination institutes, and manages updates to the framework. In the ever-changing world of the 21st century, AXELOS’ commitment to nurturing best practice communities on a worldwide scale remains constant.
PeopleCert Online Proctoring
PeopleCert is the sole Examination Institute for the delivery of AXELOS Accreditation and Examination services worldwide. PEOPLECERT is the official administrator of our ITIL Certification Exam online. PEOPLECERT is an award-winning Accredited ITIL Examination Institute, guaranteeing both legitimacy and quality in your ITIL Foundations Certification.
Thought Rock ITIL Foundation Course
Ready to get started? Hundreds of IT professionals go with Thought Rock every month when it comes time to choose their official ITIL Foundation training partner! Thought Rock offers the best, most comprehensive ITIL 4 certification course and exam online, at the most affordable price on the market. Our 100% online distance education course consists of 9 topics and 2 practice exams. This interactive program requires an estimated 12 hours to complete.