In our latest webcast Robert Minnaugh, Director of Product Marketing at Bomgar, enlightened us on the new, rapid growing, generation coming into our workforce The Millennials!
Hey Thought Rock Members, missed the presentation? Download our webcast here or check out the recorded webcast here
Robert touches on how organizations can transform the way their help and service desks work to create real-time, collaborative support experiences that cater to and understand the needs of this tech savvy group of Millennials.
Key learnings from the webcast:
- How the Millennial workers differ from older generations, and how their experiences and expectations will challenge traditional support models.
- How technology, such as remote support and chat, can enable help desks and service desks to create more real-time, collaborative support experiences.
- How traditional support processes and skills need to evolve and change to handle this new type of support experience.
Want to reach out to Robert Minnaugh directly? Please find his contact information below: