Recorded Webinar Presented by John Towsley, Co-Founder of Thought Rock
Full ITIL adoption doesn’t happen overnight, in 6 months, or even a year. Implementing ITIL requires full change in behaviour and process, and both of these take time and planning before and during. Join John Towsley, Co-Founder of Thought Rock as he discusses real life examples of clients he’s worked with adopting ITIL. Gain perspective on the strategy involved in pre-adoption and walk away with approaches for adopting a best practice project.
- Common pitfalls in ITIL implementation
- Plans for team members and executives
- Expectation setting