Presented by Jill Donahue, Founder, Excellerate.
Hot off the heels of the webcast “How To Answer The Front Line’s Question “ITIL – What’s In It For Them?”, this presentation continues the conversation of influencing behaviour and making real change happen. Understand the key steps needed to maintain buy in. Learn tips to influence team members faster. If you’re faced with the challenge of ensuring your project is met with buy in (and pull through) all the way down to the front line then this presentation is for you!
- How to influence others that are beyond your authority
- How to guide people up the staircase of persuasion
- Common mistakes we make in our efforts to influence others