Is outsourcing still considered a bad word? For more than two decades the service industry has discussed the pros and cons of outsourcing. The arguments used to include key phrases like “cheap labor” and “poor customer service levels”, but now there is a shift. Conversations about outsourcing now include buzz words like “onshore outsourcing”, “virtual work environments” and “work/life balance”.
Join Mark Latham, Founder of RHL Success, as he discusses the shift in outsourcing trends and how they are blending and balancing against the needs of organizations today.
- IT Outsourcing trends for 2012
- What is being outsourced
- Investment required to outsource
- Optimizing and balancing outsourcing against needs of business