Join John Towsley, co-founder of Thought Rock for a 45 minute discussion of the ins and outs of ITIL Training. Learn what works and what doesn’t when it comes to getting your team trained on ITIL.
This session explores important criteria you should be looking for in the IT Service Management information your organization captures, and how this information can be effectively managed and maintained to deliver value.
Key Areas Covered:
- Cost justification strategies
- Working with your HR Training and Development team
- Certification – Pros and Cons
- Training vs Learning, what are your options?
- Formal vs Informal Learning