Our Recommendations and TIPS
ITIL Foundation exam consists of 40 multiple-choice questions and the passing grade is 65% or 26 correct answers out of 40. Taking the exam can be done online at your own convenience and you will have 60 minutes to complete the exam.
Students who have completed the Thought Rock online training course and completed the practice exams say the exam was not difficult to pass.
Take a look at these four suggestions on how to answer the final exam questions.
PART 1: Learning and understanding how to assess the exam question.
- Circle the ITIL words that you recognize as ITIL terms such as incident management, service value chain and availability management. These help you keep straight about what part of ITIL foundation is being talked about.
- Circle key question type words, words such as not or incorrect. For example:
Which is not usually included as part of incident management?
Which statement about the ‘service desk’ practice is incorrect?
These words are critical as you go through the questions because they make it detailed and you may forget that you’re looking for the opposite type of answer.
- Using the first bullet points above, identify what part of the ITIL foundation course they are talking about.
- Is it a general topic or is it a specific ITIL practice?
- Is it part of the Service Value System or the Service Value Chain.
PART 2: Learning and understanding how to assess the exam answers.
- Circle the ITIL words that you recognize.
- Circle key words, words such as always or never. These are important types of words because ITIL is general advice. It typically doesn’t make those type of bold statements with always and never.
- Assess the exam answers by using a process of elimination.
If the ITIL keywords and the question don’t match the ITIL keywords and the answer then more than likely this is a weak answer. Look for weak answers, mark them with a question mark or an X if you think it’s totally wrong and look for the best answer.
If keywords seem unreasonable then more than likely this is a weak answer. Again such as a Service Desk always handles events well there’s other process elements and functions that also handle events so always isn’t a strong type of answer, so it’s another type of weak question. Put a question mark or an X beside that question.
Finally, we’re left with the answer that’s most likely the best answer you have. This is the one with the least amount of weaknesses and the one with the most correct usage of ITIL keywords that match the question.
PART 3: For longer type questions, focus on the end of the paragraph or last sentence.
The end of the paragraph or last sentence typically contain the actual question. You’ll often find the initial part of the sentence or the paragraph is nice to know but not specifically what you need to know.
Break things down so you don’t get confused by these longer types of questions and answers. Look for the actual question or the actual answer.
PART 4: Don’t get flustered or stuck on a question that you’re unclear about.
You’re able to go back and forth to any question you’re not sure of – move on and come back to it. You may find clues from other questions that will help you in answering questions you’re unsure of.
Thought Rock offers the best, most comprehensive accredited training and ITIL certification exam online, at the most affordable price on the market.
Register today and get ITIL certified.